Terms of Use

Welcome to RedString! And welcome to www.redstring.io and applicable apps (the “Site”). This Site is maintained and operated by RedString. By accessing, browsing or using this Site and any RedString service or product (the “Services”), you acknowledge that you have read and understood and unconditionally agreed to be bound by these Terms and Conditions of Use and Service (the “Terms”). These Terms govern your access to and use of the Site and all Services, including without limitation our gift-box service. If you do not agree to these Terms, you should not use or access this Site or Services. Please read them carefully, as the Terms may have changed since your last visit. The most recent version of these Terms may be viewed atwww.redstring.io/terms_and_conditions . RedString reserves the right to revise these Terms at any time by updating this posting. You are encouraged to review these Terms each time you use the Site or and Service because we may modify these terms at any time and your use of the Site or any Services after the posting of changes will constitute your acceptance of the changes.

IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT USE ANY PORTION OF THE SITE OR SERVICES AND MUST IMMEDIATELY DISCONTINUE YOUR ACCESS TO THE SITE AND SERVICES. PRICE INFORMATION FOUND ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE.

Use of the Site 

We grant you a personal, limited, non-transferable, non-exclusive, license to access and use the Site and use the Content (as hereinafter defined) for your own personal use in compliance with these Terms.

The term “Content” means all information, text, images, data, links, software, or other material accessible through the Site or Services, whether created by us or provided by another person for display on the Site or through the Services. The Content may contain typographical errors, or other inadvertent errors or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes.

You may view, copy, download, and print Content that is available on the Site or through the Services, subject to the following conditions:

  • Content may be used solely for internal informational purposes. No part of the Site or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose        
  • Content may not be modified
  • Copyright, trademark, and other proprietary notices may not be removed

Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any Content, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on the Site.

We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. You are responsible for your own communications, including the transmission, uploading or posting of information to the Site and are responsible for the consequences of such communications. Any other use of the Site requires the prior written consent of RedString. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of RedString. You may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content found on the Site, in whole or in part.

You are prohibited from using the Site for any of the following purposes:

  • Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity
  • Posting any information which is untrue, inaccurate or not your own
  • Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation
  • Attempting to interfere in any way with the Site’s or RedString’s network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Site or any other user’s use of the Site, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms. You may not frame portions of the Site within another web site. You may not resell use of, or access to, the Site to any third party without our prior written consent.

You are responsible for obtaining any equipment and Internet service necessary to access our Site and for paying any fees for the equipment and service you select. We may alter, suspend, or discontinue the Site or the Services in whole or in part, at any time and for any reason, without notice. The Site may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.

We control and operate the Site from Canada. We make no representation that materials on the Site are appropriate or available for use outside Canada. If you choose to access this Site from outside Canada, you do so at your own initiative and risk and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Registration and Passwords

In order to access certain services on the Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided must be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use of the Site under such access codes or passwords (including without limitation financial obligations). You agree to notify us immediately if you believe that your login or password has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password. We may suspend or terminate your access to the Site at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy (the “Privacy Policy”) found athttp://www.redstring.io/privacy 

Additional Terms and Conditions 

You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, including with respect to ordering, shipping and return policies, review guidelines and membership reward programs (“Additional Terms”), which Additional Terms are made part of these Terms by reference. If there is a conflict between these Terms and the Additional Terms, the Additional Terms shall control.

Membership 

The Site is available to registered and unregistered users who are 18 years old and older who can form legally binding contracts under applicable law and who have not been suspended or removed by RedString for any reason (each a “Member”). In order to start your RedString subscription, you must register as a Member on our Site. To register go tohttp://www.redstring.io/how_it_works . As a RedString Member, all information that you provide to RedString is subject to our Privacy Policy. You are responsible for keeping your registration information up to date through your account page on the Site.

As a registered user of RedString, you agree to receive emails from us, including promoting any special offer(s) including third party offers. We may from time to time send you our newsletter. You may opt-out from receiving special promotions or our newsletter by emailing unsubscribe@redstring.io or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.

We reserve the right to revoke your ability to access the products and services offered on the Site for any reason at any time, including as a result of a violation of these Terms or the Privacy Policy, without notice. Membership is void where prohibited by law.

Fraud Protection 

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order in our sole discretion or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity in our sole discretion. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

The Subscription Contract Between You And Us 

RedString currently offers one subscription type: prepaid gift subscriptions of six months (three boxes over the course of six months) (“Six-Month Gift Subscriptions”).

Six-Month Gift Subscriptions: By purchasing a Six-Month Gift Subscription, you acknowledge that your subscription has a pre-payment in full feature for six months of service (three boxes over the course of six months). For a Six-Month Gift Subscription, the subscription will not be renewed after your then-current term expires. You cannot cancel a Six-Month Gift Subscription and the pre-paid fee is non-refundable. We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law.

Each month of your subscription, the selection of products and the gift may change. Accordingly, RedString cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.

Excluding any content that may be submitted by members from time to time and any content accessible via any linked site, we strive to ensure that the information on the Site is complete and reliable. We are not liable for any incorrect content on this Site. Certain information may contain pricing errors, typographical errors and inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted or acknowledged). We do not guarantee that all products described on our Site will be available.

Billing and Payments 

All information that you provide to register with RedString including your credit card information is subject to RedString’s Privacy Policy. The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard or American Express.

Six-Month Gift Subscriptions require pre-payment in full in advance.

We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant RedString the right to store and process your information with the third party payment service, which it may change from time to time and may not be located in Canada. You agree that RedString will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service. The current version is attached as a link at https://stripe.com/ca/terms . You acknowledge that we may change the third party payment service and move your information to other service providers.

You may be charged local retail sales or other taxes, as applicable.

Shipping and Risk of Loss 

Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates.

Any products purchased from our Site will be shipped by a third party carrier. AS A RESULT, TITLE AND RISK OF LOSS FOR SUCH MERCHANDISE WILL PASS TO YOU UPON OUR DELIVERY TO THE CARRIER. For loss/damage claims, you must notify RedString within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged. Replacement of products and credits to your account for shipped merchandise claimed as not received or damaged are subject to our investigation, which may include postal-service notification. We will adjust your account at our sole discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.

Termination 

We may terminate your membership or subscription or access to our Site or Services, including access to any online discussion forum or chat room, in our sole discretion, for any reason and at any time, with or without prior notice. It is our policy to terminate users who violate these Terms or whose conduct could be harmful to our business, as we deem appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our Site or Services.

Proprietary Rights 

You acknowledge and agree that the content (other than content that may be submitted by members), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of RedString or our licensors and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. RedString and the RedString logos are tradenames and trademarks. All other trademarks are the property of their respective owners. All of our Site’s content is Copyright 2016 RedString. All rights reserved. Except as expressly set forth in these Terms, no license is granted to you and no rights are conveyed by virtue of accessing or using the Site. All rights not granted under these Terms are reserved by RedString.

RedString specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your infringement claim in accordance with the following procedure. RedString will process notices of alleged infringement which it receives and will take appropriate action as required by applicable laws. Notifications of claimed infringement should be sent to the following address: redstring@redstring.io . To be effective, any notification of copyright infringement must be in writing and contain the following information:

  • Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringe
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material
  • Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

To contact us with any questions or concerns in connection with these Terms or the Site, or to provide any notice under these Terms, please contact us.

Submitted Content 

By submitting or posting any materials or content on the Site (including any and all reviews), you grant RedString a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby waive any authors’ moral rights that you may have under any copyright law or other legislation or the common law, in each case, in favor of RedString. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant RedString the license specified above or to waive in favor of RedString as specified above. You further represent, warrant and covenant that any materials you provide will not contain libelous, privacy-invasive or otherwise unlawful, abusive or obscene material. RedString will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or compensation to you.

Disclaimer, Indemnity and Limitation of Liability 

You assume all responsibility and risk with respect to your use of this Site. THE SITE AND ALL CONTENT, MERCHANDISE, AND OTHER INFORMATION ON OR ACCESSIBLE FROM OR THROUGH THIS SITE OR A “LINKED” SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY OR ACCURACY. SPECIFICALLY, BUT WITHOUT LIMITATION, REDSTRING DOES NOT WARRANT THAT: (1) THE INFORMATION ON THIS SITE IS CORRECT, ACCURATE OR RELIABLE; (2) THE FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE; OR (3) DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKE THEM AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RedString makes no warranties of any kind regarding any non-RedString websites or apps to which you may be directed or hyperlinked from this Site. Hyperlinks are included solely for your convenience, and RedString makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-RedString sites or apps. RedString does not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties on the Site. RedString does not guarantee that communications are private or secure. Any outside website or app accessed from our Site is independent from RedString, and we have no control over the content of such websites and apps. We are not responsible for the content of any linked website or app or for any loss or damage incurred in connection with your use such links or dealings with the operators of such third party websites or apps.

In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by RedString of that third party or of any product or service provided by a third party. Likewise, a link to any third party website or app does not imply that we endorse or accept any responsibility for the content or use of such a website or app. RedString does not endorse, warrant or guarantee any product or service offered by any third party through an online discussion forum or chat room accessible through this Site and will not be a party to or in any way monitor any transaction involving any third party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising appropriate judgment and caution.

You agree to indemnify, hold harmless, and defend RedString, its subsidiaries, divisions, and affiliates, and their respective officers, directors, employees, shareholders, agents and affiliates from any and all claims, liabilities, damages, costs and expenses of defense, including attorneys’ fees, in any way arising from or related to your use of the Site or Services, your violation of these Terms or the RedString Privacy Policy, content posted to the Site by you, or your violation of any law or the rights of a third party.

IN NO EVENT SHALL REDSTRING, ITS SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES, OR THIRD PARTIES PROVIDING REDSTRING OR RELATED SERVICES OR INFORMATION ON THIS SITE BE LIABLE TO ANY USER OR BENEFICIARY OF REDSTRING OR RELATED SERVICES OR THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF USE) ARISING OUT OF OR RELATED TO REDSTRING OR RELATED SERVICES OR THE USE OR INABILITY TO USE THE SITE, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, FUNDAMENTAL BREACH, OR OTHERWISE, EVEN IF RESTRING HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE TOTAL LIABILITY OF REDSTRING, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING REDSTRING OR RELATED SERVICES, OR INFORMATION ON THIS SITE, TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF REDSTRING OR RELATED SERVICES, OR THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), FUNDAMENTAL BREACH OR OTHERWISE, EXCEED THE AMOUNT YOU PAID TO REDSTRING IN CONNECTION WITH THE EVENT GIVING RISE TO SUCH LIABILITY. In addition, RedString will not be responsible for any failure to meet obligations due to causes beyond its reasonable control, including work stoppage, labour disputes and strikes, pandemics, war, terrorism, civil insurrection, government decree, failure of the public power grid, failure of telecommunications services, unlawful acts, your failure to act in accordance with this Agreement, or the act or omission of a third party such as third party carriers, acts of nature and all other force majeure events.

You hereby acknowledge that the preceding paragraph shall apply to all RedString or related services, content, products, merchandise, services and rewards available through the Site or otherwise. Other than the above-mentioned payment and to the extent required by applicable law, RedString is not responsible to anyone for any damages. Because some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, all of the above disclaimers or exclusions may not apply to all users. 

Any products purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

By agreeing to these Terms it also constitutes your agreement to the RedString Privacy Policy, as such may be amended by RedString from time to time, and any other Additional Terms, which are incorporated herein.

Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Site. Use of the Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate.

Severability 

If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms, and in such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.

Waiver; Remedies 

The failure of RedString to partially or fully exercise any rights or the waiver by RedString of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by RedString or be deemed a waiver by RedString of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of RedString under these Terms and any other applicable agreement between you and RedString shall be cumulative, and the exercise of any such right or remedy shall not limit RedString’s right to exercise any other right or remedy.

Entire Agreement 

These Terms and Conditions, including the Additional Terms, constitute the entire agreement between the parties relating to the subject matter herein. We may, at our sole discretion and without notice, revise these Terms and Additional Terms, and our Privacy Policy, at any time by updating our Site.

Governing Law 

The laws of the Province of Ontario shall govern these Terms. YOU HEREBY EXPRESSLY CONSENT TO EXCLUSIVE JURISDICTION AND VENUE IN THE COURTS LOCATED IN THE PROVINCE OF ONTARIO FOR ALL MATTERS ARISING IN CONNECTION WITH THESE TERMS AND CONDITIONS OR YOUR ACCESS OR USE OF THE SITE.